1. Personal data collected

We collect several types of personal data on this site:

• Data entered and sent via contact and registration forms.
• Data collected by Google Analytics for audience analysis.
• Data collected by our online store (Prestashop/WooCommerce).

This data may include: surname, first name, e-mail address, delivery and billing addresses, telephone numbers, IP address, browser type and browsing data.

2. Data controller

The data is processed by :

LUXE DIFFUSION Sàrl
Impasse du Félon 8
1742 Autigny - Switzerland
UID: CHE-113.865.814

3. Purpose of collection

The data is used for :

• Recontact customers/prospects.
• Manage orders, deliveries and payments.
• Improve user experience and site performance.
• Analyze traffic with Google Analytics.

No data is sold or rented to third parties.

4. Cookies

The site uses cookies necessary for the operation of the online store and for audience measurement. Data is kept for a maximum of 12 months.

5. Hosting and security

The site is hosted by Infomaniak Network SA, in Switzerland, on secure ISO-certified servers (27001, 50001, 14001). All pages are HTTPS.

6. User rights

In accordance with the RGPD, you have the right to access, rectify and delete your data. For any request: [Contact form] or mail to the above address.

7. Return policy

You have a 14-day period from receipt of your order to return a product, without justification, in accordance with the European right of withdrawal.

Conditions:

• Products must be unopened, unused and in their original packaging.
• Return shipping costs are at the customer's expense, except in the case of an error on our part or a defective product.
• After receipt and verification of the item, the refund (excluding initial delivery costs) will be made within a maximum period of 14 days via the same means of payment used to place the order.

8. Non-returnable products

For reasons of hygiene, certain items cannot be taken back if they have been opened (cosmetics, perfumes, skincare products).

9. Return procedure

To return :

1. Contact us via the form or by phone +41 (0)26 477 05 68.
2. Pack the product carefully.
3. Send it to the address provided by our customer service department.